What Customers Say…
“As the Regional Director of Earls Kitchen + Bar, Andover Retractable Screens+ Ken Larose has worked with us since January 2020. Ken was responsible for our Progressive Motorized Screen Replacement.
Leading up to the installment Ken was extremely organized, professional and had great communication. Although COVID had slowed many things down this past year, Ken’s timelines and work was not affected by this. We knew the proper shipping times for all products as well as the number of days needed to complete the job once the material arrived. Weather played a factor during the installation and Ken stayed proactive to communicate and stay flexible to work around our peak times in the restaurant.
The installation and quality of work is the best we have seen across our 10 locations in the US. Ken is extremely skilled and knowledgeable in his work. Since the installment Ken has consistently been available to answer all questions and support. Due to extreme weather conditions we had a couple screens damaged resulting from our negligence. Ken arrived on site during the storm to assist us to prevent further damage. Ken is quick to respond to our service calls as well as educating our team on the system.
Ken has always been in integrity with his word and ARS is one of the most reliable companies we work with. Ken is dependable and consistent and we will continue to work with Andover Retractable Screens in the future.”
Lynn MacDonald |Earl’s Kitchen + Bar | Andover MA
“Working with Andover Retractable Screen was satisfying experience for me as a customer. Regina was very responsive and worked with me during challenges times (aka COVID19) to schedule an appointment. Her serviceman, Ken, was extremely polite, knowledgeable and very technically competent. Our Mirage screens are “as good as new” and we were totally satisfied with the services Regina and her Team provided.”
– JN | Lee, NH
“Love our new Retractable Screens!! Can’t imagine not having them now, they’re clear & beautiful!
Regina and Ken were superior to work with … what a great team!!! Wish every company were as helpful and such a pleasure to work with!! Would highly recommend them as well as the wonderful screens!!
(Our Pups are getting used to them, love sitting there & watching outside with the fresh air -))
Thank you for your wonderful service ~
Ron and Pat | Topsfield MA
“We worried that the new screens would ‘stick out like sore thumbs!’ . We wanted the white metal housing of multiple screens to blend into the architrave of the porch to complement the classical architecture of our 1860 house.
Ken and Regina listened carefully to our concerns. Ken took the time, did the research, and came up with a fine solution. The result is a rebuilt porch for the twenty-first century that complements our old home. Ken went the extra mile and met the challenge. We couldn’t be more pleased with the results.”
Nancy and Malcolm | Sandberg Durham NH
“The doors are awesome! And my dog has not tried to go through them! I am loving the fact that I can now have both of my french doors open and the extra air it provides! The doors are a fabulous technology, especially for “unique” door configurations! Everyone I’ve shown them to loves the idea of them as well. Ken was great to work with, providing a precision install with efficiency, and he was really very sweet with my dog … who insisted on being part of the install!
Thanks again for being an great company to work with providing a quality product!”
“This retractable screen, covering a large glass area of French doors, has changed my life. I have breakfast watching and listening to the birds in my little city back yard, with only the wide screen between the birds and me. Regina and Ken provide outstanding service—totally reliable and very friendly and reasonable.”
Robert F. | Boston MA
“Recently I needed a screen replacement for one of the very first Mirage retractable screen doors made. Every phone call/email from Regina was informative and gracious! She certainly has customer satisfaction down pat. I felt as if my little screen door was very important to her. I met both her and Ken when the screen was replaced; once again a very pleasant experience. They even had a part for my out-of-date door which now is just like new! Thanks so much for your professionalism and special attention to even the smallest of jobs!”
Phyllis | Windham, NH
“We LOVE it…! Thanks so much for the professional screen door installation. You and Ken make a great team and I’ll be inviting folks over to see our new addition. Again, thanks Regina.”
Bob & Sue | Connecticut
“Just wanted to let you know that we really appreciate your responding promptly to my voice message. Ken just left was very friendly and efficient.
The speed reducer really improves the functioning of the screen. In my mind it should be a standard item installed on all screens.”
Ken G. | Haverhill, MA
“We have a house on a very busy street in Concord, and were concerned that our cat might try to escape and get hurt. The Mirage screens seemed like the perfect way to create an “airlock” so that we could go in and out without worrying about the door. We were concerned about cost because it was such a small doorway, and didn’t seem like a Mirage screen could work because of the placement of tiles, steps, and a marble threshold. But Ken built a frame that solved the problem and has held up through much heavier traffic than I expect these screens normally get. His time and effort were greatly appreciated, especially because this was such a small job.
Both Ken and Regina have been so pleasant to deal with on the phone when we’ve needed the screen replaced, and have been very quick to schedule a time to come out. I’d recommend their services to anyone.”
Douglas and Alison P | West Concord MA
“We had a Retractable Screen put in this past June. I had one before for about 14 years and loved it. So when we replaced the door we replaced the screen. Regina and her husband were very professional and did a GREAT job.”
Pamela D | Location Haverhill MA
“Our motorized screens are like something out of a movie! We had an outdoor patio for entertaining that we couldn’t use after 7:30PM because of mosquitoes which would send the party rushing inside.
Now, with a push of a button, these beautiful, nearly transparent screens come floating down, their mechanism completely hidden, and we have the equivalent of an outdoor room! We literally have more usable space in which to relax and enjoy our home. Candlelight suppers on the screened in porch have become a tradition in the summer. It was easy, affordable, and Ken and Regina have been there promptly to provide service us whenever we called on them.
These screens are among the best improvements to our home since we built it –and as you know, I’m pretty critical!! Mirage Retractable Screen Systems get a rave review from me!They are an official “Joyce’sChoice”!!”
Joyce Kulhawic | JoycesChoices.com
“Six years ago Ken and Regina installed the Mirage Motorized Screen System onto our back porch and we absolutely love it! First of all, both of them were wonderful to work with, responsive and dependable. And the screens are great, too. Now we are able to enjoy our porch during the day and then as evening approaches all we have to do is press a button and the screens come down, we close the door and enjoy the gorgeous summer nights without the annoyance of all the backyard bugs. It has tremendously increased our use and enjoyment of our porch. Everyone who has seen them has been amazed at how great the screens work and how great they look. We love it that one screen covers each of the three sides of our 14’x 14′ deck so that our views are completely unobstructed by any metal screen supports. We are thoroughly pleased with the look and function of this screen system and would highly recommend them to anyone.”
Paul and Georganna G | Location Windham, NH
“Ken and Regina provided the BEST customer service EVER! I called on Friday and due to a cancellation, they were able to come the very next day, even though it was Ken’s birthday!
The product they sell is quality and they install it taking all measures to be certain it works properly and smoothly with a superior result. I had a french door set and added a slider door last minute and they were kind enough to install that while they were there. They have everything needed right there in their truck for a white or cream color and custom fit it and in no time….you have a great looking screen door.
My husband and I own two businesses of our own and we understand the importance of good customer service in order to be successful at being self-employed. Your product must be superior and….how you treat your customers is key and Ken and Regina have that down perfectly.
Thanks again…..the breeze feels great!”
Patty | Location Deerfield, NH
“First of all, I love my mirage retractable door. I have had it for close to ten years but finally needed a screen replacement. Andover Retractable Screens repaired the door in a timely manner and was fully professional in keeping in contact with me regarding scheduling, etc. Highly recommend both Mirage Doors as well as Ken and Regina at Andover Retractable Screens for installation and maintenance.”
Bob Baker | Location Amherst, NH
“Regina and Ken installed retractable screens on our 2 sliders last spring. We enjoyed not having our view spoiled by screens all summer. We appreciate their service and professionalism. We recommend them highly.”
Lois and Myles | Location Brookline
“We had Ken and Regina install our new screen door on our small deck off the kitchen. It is terrific! The easy access to the deck without the storm door and being able to leep the door open all day have made a big postive difference in our use of the area. After a full season with our Mirage screen door, we can count it as the best purchase we made this year.”
Maureen and Ed Mayotte | Location Brookline
“My new retractable screen is absolutely wonderful – don’t know why I didn’t do it sooner. Regina and Ken could not have been more professional. Thanks for the speedy installation.”
Darlene | Location Andover, MA
“My wife and I were tired of cleaning our windows in the sunroom. We had to take the windows out in order to clean the outside since the screens can’t be removed without taking out the windows. It was a big job plus the old screens blocked our view somewhat. We had Andover Retactable Screens (regina & Ken) install the Mirage screen system on all our windows in the four seasons room. It works great,we roll the screens up when we don’t need them plus they stay clean too. It gives us a great clear view and we can put them up and down from the inside,plus very easy to clean the windows without the screen being in the way. Its one of the best things we did. We highly recommend Andover Retractable Screens, this product is great,they did a professional job on the installation!”
Carol & Dick | Location Peabody MA
“I am so pleased with my retractable screen door. We can now enjoy the unobstructed view of our back yard through our patio doors. Also, Regina and Ken provided great installation-very neat and efficient. I would recommend this product to anyone.”
Patricia Thompson | Location Danvers, MA
“I want to let you know that I love my new retractable screen. I wasn’t sure if I would be able to have a screen on my front door. But the retractable makes it work. I can finally open the door and let the breeze blow through. And installation was quick. Thanks!!”
Kathleen Ingaharro | Location Essex, MA
“It was so nice meeting you both today. The screen door is SUPER. It was so nice to have my door open all day without having chipmunks pay a visit. Thanks again for coming and hope your other jobs went smoothly and that you found a parking space in Boston. Peace, Carol & Dick”
Carol & Dick | Location Shapleigh, ME
“Hats off to Regina & Ken! Your customer service was outstanding. Installation and clean up took less than two hours start to finish. We love the retractable screen….and thank goodness the days of fighting with our old screen door is behind us for good. The ease of use and care make this screen door a must have for all home owners! Thank you Andover Retractable Screens!”
Tracy & Mike | Location Gloucester MA
“Thank you so much Regina and Ken. We love our retactable screens. We had a special situation in that we have an accessible ramp attachment on our french doors which made installing the screens difficult. Ken and regina were able to work with our ramp to install the screens without taking away from the beauty of the doors or screen. They installed it using the existing materials without having to use any special add-ons or do any sort of major reconstruction. Thank you very much – we are so happy to be able to leave the doors open and enjoy the fresh air.”
Susan and Todd | Location Framingham, MA
“We managed to catch Sandy, saw the screens and we are purchasing one for our house in Cambridge. The screen looks great – just what we are looking for! Thanks – Sue”
Sue | Location Andover, MA
“Thank you for the quick mailing of the decal so my guests will not ruin our screen by walking through it.
Your great customer satisfaction is appreciated.”
The Capula’s | Location Lawrence, MA
“My retractable screen is a great addition to the new construction. I was looking for the perfect solution for the French door leading to the deck and this was it. Thanks so much to Regina for the great service and great product. I love being able to have the clearer view when the doors are shut and the wonderful breeze when the doors are open. Perfect!”
Teri | Location Wakefield MA
“The screeen door system called Mirage is totally the best screen door available today. Nothing comes close and the installation is fast and done to perfection Regina and Ken are two of the most reputable persons I’ve met. I would have this system on every door and window in the house if possible.”
Nance’ | Location Marblehead MA
“I love my Mirage retractable screen door! Easy to open and close and let the fresh air in. Thanks you Regina and Ken.”
Karen | Location Andover, MA
“I love my new screens. I live in a renovated loft with difficult windows. The company did a great job and worked around my busy schedule.”
Sacheen | Location Boston, MA
“Dear Supporter of the Andover High School Drama Program:
Thank you very much for purchasing space in our recent playbill for “Into the Woods.” If you didn’t get a chance to see our show, we are including a copy of the program for your perusal. Because of your support, we are able to provide valuable learning experiences for our students as well as high quality entertainment for the community. Once again, accept my thanks for your patronage. Sincerely,”
Susan L.-S. Choquette
Director, Andover HighSchool | Location Andover MA
“These things fabulous! Regina and Ken were wonderful, offering many options to deal with our unqiue doors. They operate very smoothly and blend in perfectly with our trim. They have exceeded our expectations. If you would like to see some pictures, visit my blog. http://www.streamingmeemee.com/index.php/200…”
Lori & Tim | Location Andover, MA
“The Mirage retractable screens on our french doors are a beautiful, custom treatment to accessing our back yard patio. The process of ordering and installation was simple and timely, and I appreciated dealing with a local vendor. This is a great product.”
Susan | Location Georgetown, MA
“Regina and Ken, Now that the weather is warming up, I wanted to take this opportunity to thank you for our fabulous screen. With our oddly sized french doors, we never thought that we would find the right screen to fit. Your professional and courteous demeanor and prompt installation exceeded expectations. It was a pleasure dealing with you both, and we will be sure to recommend Andover Retractable to friends and neighbors alike!”
Bethany and Maurice | Location Newburyport, MA
“Regina and Ken,
We love our new screen door!”
Brenda and David | Location Lexington, MA
I am so pleased with my retractable screen door. We can now enjoy the unobstructed view of our back yard through our patio doors. Also, Regina and Ken provided great installation-very neat and efficient. I would recommend this product to anyone.
Patricia T. Danvers, MA
Regina and Ken installed retractable screens on our 2 sliders last spring. We enjoyed not having our view spoiled by screens all summer. We appreciate their service and professionalism. We recommend them highly.